Position: Contact Center Representative

Job ID: Contact Center Rep

Date Listed: 01/25/2018

Closing Date:


Summary/Description:

General Summary:

The Contact Center Representative is primarily responsible for handling inbound and outbound calls. Call projects, will include welcome calls for new partners and church members. Assists with escalated issues relating to refunds, service complaints, ministry event concerns and requests. Product up-sells will be incorporated when appropriate. Basic knowledge of the ministry database management system will be expected upon completion of training. Assistance at off-site venues may be required as needed.

 

Principal Duties:

 

Knowledge, Skills, and Abilities Required:

 

Equipment to be used:

 

Typical Physical Demands:

 

Working Conditions:

 

Disclaimer:

This job description  is not intended  and should not be construed to be an exhaustive list of all    responsibilities, skills, efforts, or working conditions associated with this job. It does however reflect the principal job elements of this position.

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