Position: Partner Advocate/VIP Concierge Specialist

Job ID: Part Adv VIP Con Spec

Date Listed: June 12, 2018

Closing Date:


Summary/Description:
 

Job Summary Description:
The Partner Advocate VIP Concierge Specialist is primarily responsible for handling VIP Concierge
duties and Partner Advocate duties. Partner Advocate duties include inbound and outbound contacts
to major donors and partners, special prayer and courtesy contacts and service issue resolution.
VIP Concierge duties include assisting the executive office with the maintenance and update of
Executive VIP constituent list, making VIP courtesy contacts, VIP event registration and seating as
well as VIP travel and hotel coordination with the Travel Department. Advanced knowledge of the
ministry donor management system and contact center software applications are required. Partner
Advocate VIP Concierge Specialist also provide on-site support to ministry partners and Executive
VIP’s during conferences, events and various church services.

Job Functions:
• Assists Supervisor and Director with development of VIP communication collateral (letters,
emails, call center scripts).
• Facilitates distribution of communication to VIP constituents via phone calls, email, chat,
text, etc. Updates Donor management system with pertinent information necessary for follow up and
follow through.
• Completes event registration with VIP constituents and assistants to ensure exceptional service
and handling. Maintains accurate and up to date lists for each event on behalf of the Executive
Office.
• Accurately utilizes the donor management system, contact center applications and Excel
Spreadsheets to manage VIP information.
• Daily inbound and outbound calls completed through the use of Contact Center software and Donor
Management system.
• Call handling for inbound customer donations, product orders, conference registrations, new
partner enrollments and all customer service issues are handled as needed.
• Able to diffuse and resolve escalated issues with ultimate courtesy and professionalism.
• Engage all callers in a friendly and professional manner.
• Maintain a pleasant speaking voice and have the ability to deal patiently with problems and
complaints. Remain courteous when faced with difficult or irate callers and represent the ministry
appropriately
• Provide additional assistance in obtaining the goals of the department as needed.

Knowledge, skills & abilities:
• Excellent verbal communication and problem solving skills
• Advanced computer skills (i.e. MS Word, Outlook and Data Entry)
• Good typing, spelling and written communication skills. A professional phone voice and advanced
public relations skills.
• A minimum of 5 years customer service experience. Knowledge of airline, hotel and transportation
industries is valuable to this position.

Equipment to be used:

• Desktop or Laptop Computer
• Photocopiers/Printers/Fax Machines
• ACD Software
• Donor Studio Software

Typical Physical Demands:

• Ability to bend and lift minimal of 10 pounds.

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